Payment Guidelines

1. How Payment Works

Waka NG does not have an online payment checkout on the website.

The website allows customers to browse available products and services. When you want to purchase a product, you will be directed to the official Waka NG WhatsApp channel.

Your order will be discussed and confirmed there before payment.

Official Waka NG WhatsApp:

2. Before You Pay

Before making payment, Waka NG will confirm relevant details such as:

• Product
• Quantity
• Product price
• Delivery fee
• Applicable import or customs-related charges where relevant
• Delivery destination
• Estimated delivery timeframe
• Any applicable return conditions

3. Delivery and Import Charges

Where Waka NG imports a product for a customer, applicable import and customs-related costs are included in the quoted delivery fee unless otherwise stated.

The final delivery fee will depend on the product, destination and logistics requirements.

4. Payment Confirmation

An order will only be treated as confirmed after Waka NG has confirmed receipt of the required payment.

Customers should keep their payment confirmation or receipt until the order has been completed.

5. Payment Security

Waka NG will never ask customers to provide:

• Card PIN
• CVV
• OTP
• Online banking password

Do not send these details to anyone claiming to represent Waka NG.

Customers should also verify that payment instructions have come through the official Waka NG WhatsApp channel before making payment.

6. Failed Payments

If a payment fails or is not confirmed, contact Waka NG through the official WhatsApp channel before attempting another payment.

7. Duplicate Payments

If you believe you have accidentally paid twice for the same order, contact Waka NG immediately and provide the relevant payment information so the transaction can be investigated.

8. Refunds

Eligible returns will be processed in accordance with the Waka NG Returns Policy.

Returned products may be held for inspection for up to seven (7) days after receipt before a refund is processed.

The time for the refunded amount to appear in the customer's account may depend on the financial institution or payment method involved.

9. Payment Fraud

Waka NG is not responsible for payments made to unauthorized individuals or accounts where the customer did not verify the payment instructions through the official Waka NG communication channel.

If you receive suspicious payment instructions claiming to be from Waka NG, contact us directly.

10. Contact

Waka NG
Lagos, Nigeria
Email: wakang@gmail.com
Phone/WhatsApp: +234 813 389 6617