Privacy Policy

Waka NG respects your privacy and is committed to handling personal information responsibly.

Because purchases are completed through our official WhatsApp channel rather than through an online payment checkout on the website, information may be collected through both our website and our customer communication channels.

1. Information We Collect

Depending on how you interact with Waka NG, we may collect:

• Name
• Phone number
• Email address
• Delivery address
• Product and order information
• Information provided through WhatsApp conversations
• Payment confirmation information
• Information necessary to arrange delivery or importation
• Website and technical information such as device or browser information

We only seek information that is reasonably necessary for the relevant purpose.

2. How We Use Your Information

We may use your information to:

• Respond to enquiries.
• Process and manage orders.
• Communicate with customers through WhatsApp.
• Arrange product sourcing and importing.
• Arrange delivery and logistics.
• Confirm payments.
• Provide customer support.
• Handle returns, exchanges and refunds.
• Prevent fraud and unauthorized activity.
• Meet legal or regulatory requirements.
• Send marketing communications where permitted and appropriate.

3. Lawful Processing

Personal information will be processed on an appropriate lawful basis, which may include consent, contractual necessity, legal obligations or legitimate interests, depending on the particular processing activity.

4. Payment Information

Waka NG does not process card payments directly through the website.

Payment arrangements are made through our official WhatsApp channel after order details have been confirmed.

Where third-party payment services or financial institutions are used, payment information may be handled directly by those providers under their applicable privacy and security practices.

Waka NG does not request customers' card PINs, CVVs, OTPs or online banking passwords.

5. Sharing Information

We may share relevant information where reasonably necessary with:

• Delivery and logistics providers
• International shipping providers
• Payment or financial service providers
• Technology and communications providers
• Professional advisers
• Government or regulatory authorities where legally required

We do not sell customers' personal information simply for the purpose of selling customer data.

6. International Transfers

Where international sourcing or logistics requires personal information to be transferred outside Nigeria, Waka NG will take appropriate steps required under applicable data-protection laws.

7. Cookies and Website Information

Our website may use cookies or similar technologies to support functionality, understand website usage and improve the customer experience.

Where applicable, customers may control certain cookie settings through their browser.

8. Data Security

Waka NG takes reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

9. Data Retention

Personal information will be retained only for as long as reasonably necessary for the purpose for which it was collected, to provide services, resolve disputes, maintain appropriate business records or meet legal obligations.

10. Your Rights

Subject to applicable law, you may have rights concerning your personal information, including rights relating to:

• Access
• Correction
• Objection
• Restriction
• Deletion
• Withdrawal of consent where processing relies on consent
• Data portability
• Complaints concerning the handling of your personal information

11. Marketing Communications

Where Waka NG sends promotional communications, customers may request that such communications stop.

12. Children

Waka NG does not knowingly seek to collect personal information from children where such collection is not appropriate or legally permitted.

13. Third-Party Websites

Our website may contain links or references to third-party websites or services.

Waka NG is not responsible for the privacy practices of third-party websites.

14. Privacy Complaints

If you have a question or concern regarding the handling of your personal information, contact us using the details below.

15. Changes to This Privacy Policy

This Privacy Policy may be updated periodically. Changes will be published on this page with an updated date.

16. Contact

Waka NG
Lagos, Nigeria
Email: wakang@gmail.com
Phone/WhatsApp: +234 813 389 6617