Terms & Conditions

Welcome to Waka NG. These Terms & Conditions govern your use of the Waka NG website and your purchase of products and logistics services from Waka NG.

By using our website or proceeding with an order through our official WhatsApp channel, you agree to these Terms & Conditions.

1. About Waka NG

Waka NG is a Nigeria-based business located in Lagos, Nigeria. We provide access to products available for purchase in Nigeria and also assist customers with sourcing and importing products from outside Nigeria.

Our services include:

• Sale of products available in Nigeria
• Sourcing and importing products on behalf of customers
• Delivery and logistics services
• Assistance with international-to-Nigeria product movement

2. How Ordering Works

The Waka NG website is primarily used to display products, product information and services.

Waka NG does not process payments directly through the website.

When you are ready to purchase a product, you will be directed to our official WhatsApp channel. Your order, availability, pricing, delivery arrangements and payment instructions will be confirmed through WhatsApp before payment is made.

Only payment instructions provided through the official Waka NG communication channel should be followed.

3. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, specifications and prices displayed on the website are accurate.

However:

• Product availability may change.
• Product images may differ slightly from the actual product because of photography, lighting or manufacturer variations.
• Product specifications may change where a manufacturer updates a product.
• Products that are used, refurbished or otherwise not brand-new will be identified where applicable.
• Final product availability and pricing will be confirmed before an order is completed.

4. Prices

All prices displayed on the website are in Nigerian Naira (₦), unless otherwise stated.

The final amount payable will be confirmed through WhatsApp before payment.

For products that Waka NG sources or imports on behalf of a customer, the quoted delivery fee may include applicable international shipping, customs and import-related costs. Any important additional charge or exception will be communicated before payment.

5. Orders and Availability

An order is not considered confirmed until Waka NG has confirmed the product and the applicable payment and delivery arrangements with the customer.

Waka NG may decline or cancel an order where:

• The product is unavailable.
• There is an obvious pricing or listing error.
• The requested product cannot legally be imported or supplied.
• The order contains inaccurate or unverifiable information.
• Circumstances outside Waka NG's reasonable control prevent fulfilment.

Where payment has already been made for an order that Waka NG cannot fulfil, the applicable refund process will apply.

6. Payment

Payment instructions will be provided through Waka NG's official WhatsApp channel after the order details have been confirmed.

Waka NG does not request customers to provide:

• Card PINs
• CVV numbers
• Online banking passwords
• OTPs

Customers should only make payments using payment instructions confirmed through Waka NG's official communication channel.

7. Delivery

Delivery times vary depending on the product, destination, availability, sourcing requirements and logistics involved.

For products already available in Nigeria, delivery times will depend primarily on the customer's location and the applicable delivery arrangement.

For products being imported, additional time may be required for sourcing, international transportation, customs processing and local delivery.

Delivery timeframes are estimates and are not guaranteed fixed dates.

8. Returns

Customers may request a return within 14 days of receiving the product, subject to the conditions below.

Returned products must generally:

• Be in good condition.
• Be returned with their relevant accessories and packaging where applicable.
• Not have been damaged through misuse, negligence or improper handling.
• Be eligible for return under this policy.

Certain products may be excluded from returns where the nature of the product makes a return inappropriate or where the exclusion is clearly communicated before purchase.

Electronics

Opened electronics cannot be returned simply because the customer has changed their mind.

This restriction does not remove any applicable rights relating to defective, unsafe, incorrectly supplied or materially misdescribed products.

9. Return Shipping

Unless Waka NG confirms otherwise, the customer is responsible for the cost of returning a product under a change-of-mind return.

Where Waka NG has supplied an incorrect product or the product is confirmed to have a qualifying defect attributable to the supply of the product, Waka NG will determine the appropriate return arrangement.

10. Refunds

Returned products will be inspected after they are received by Waka NG.

Refunds will be processed within seven (7) days after the returned product has been received and inspected, provided that the return meets the requirements of this policy.

The actual time for funds to appear in a customer's account may depend on the payment method or financial institution used.

11. Defective, Damaged or Incorrect Products

If you receive:

• A defective product
• A damaged product
• The wrong product
• A product that materially differs from its description

Contact Waka NG as soon as possible through our official WhatsApp channel.

We may request photographs, videos, order details or other information to assess the issue.

The appropriate resolution will depend on the circumstances and may include replacement, repair, exchange or refund.

12. Warranty

Waka NG does not currently provide a separate blanket warranty for all products.

Where a manufacturer or supplier provides a warranty for a particular product, that warranty will be communicated to the customer where applicable.

13. Imported Products

Waka NG may source products internationally on behalf of customers.

• Availability will be confirmed before payment.
• The applicable price and delivery fee will be communicated before payment.
• Applicable import and customs-related costs may form part of the quoted delivery fee.
• Delivery time will depend on sourcing, international transportation, customs and local logistics.
• Estimated delivery dates are not guaranteed.

14. Logistics Services

Additional terms may apply to logistics services, including pickup, transportation, international shipping, storage, packaging and delivery.

Customers must provide accurate information necessary to perform the requested service.

Waka NG reserves the right to refuse goods or services involving prohibited, dangerous or unlawful items.

15. Prohibited Use

Customers must not use Waka NG's website or services to:

• Commit fraud.
• Provide false or misleading information.
• Use stolen payment information.
• Attempt to gain unauthorized access to Waka NG systems.
• Purchase or transport unlawful or prohibited goods.
• Interfere with the operation or security of the website.

16. Intellectual Property

The Waka NG name, logo, website content, photographs, graphics, text and other original materials belong to Waka NG or their respective rights holders.

They may not be reproduced, copied or commercially used without permission.

17. Third-Party Services

Waka NG may rely on third-party providers for services such as transportation, international shipping, payment processing, communications and other operational services.

Where third-party services are involved, their own applicable terms may also apply.

18. Privacy

Information provided to Waka NG will be handled in accordance with our Privacy Policy.

19. Complaints

If you have an issue with a product, order or service, please contact Waka NG first so that we can investigate and attempt to resolve the matter.

20. Changes to These Terms

Waka NG may update these Terms & Conditions from time to time.

The updated version will be published on this website with a revised "Last Updated" date.

21. Governing Law

These Terms & Conditions are governed by the laws applicable in the Federal Republic of Nigeria.

22. Contact

Waka NG
Lagos, Nigeria
Email: wakang@gmail.com
Phone/WhatsApp: +234 813 389 6617